FAQ

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COVID-19 UPDATES
FROM nov 22 ONWARDS: visitors from different households can now visit us in groups of 5 pax per timeslot!

ADULTS WHO ARE NOT FULLY VACCINATED WILL NOT BE ALLOWED ENTRY INTO OTAH & FRIENDS. CHILDREN AGED 12 & BELOW, RECOVERED COVID-19 PATIENTS AND UNVACCINATED INDIVIDUALS WITH A VALID NEGATIVE PRE-EVENT TEST RESULT ARE ALSO EXEMPTED.
ticket info
1. Each ticket admits one person only.
2. If you miss your time slot, your ticket is no longer valid.
3. If you are late for your time slot, additional time will not be given.
4. You are strongly advised to arrive 10 minutes before your time slot.
5. Children aged 12 and below require an accompanying adult at all times.
6. Each session requires at least 2 people to play, up to a maximum of 5 players.
7. Infants and children require a ticket.
experience faq

What does the experience include?

For Vol 2: Rocket School and Vol 3: Grocery Run, the experience includes a 15-minute pre-show, 25-minute gameplay inside the set and a 15-minute post-show. You’ll get to discover little surprises in our multi-room set, get to know our characters and soak in the joyful atmosphere!

DO I NEED TO VISIT THE VOLUMES IN A SPECIFIC ORDER?

Nope! Each volume is an independent expansion of Otah’s world. Think of them as episodes in a sitcom. Although the characters and storylines are interconnected, the volumes can also stand on their own, so take your pick!

WHAT DO I NEED TO PREPARE?

Remember to wear or bring socks! You’ll be asked to take off your shoes prior to entry.

HOW LONG WILL MY EXPERIENCE TAKE?

55 minutes.

IS PHOTOGRAPHY ALLOWED?

Yes! Take as many photos as you like!

CAN I POST ALL MY PHOTOS ON SOCIAL MEDIA?

We love seeing your posts! Tag us @otahandfriends! Just remember to avoid spoiling the fun for others by giving away obvious clues needed to accomplish the mission!

ARE THERE ANY STORAGE SPACES AVAILABLE?

There will not be any storage facilities available at the venue. For safety concerns, we reserve the right to refuse entry to any persons carrying bags larger than a regular backpack.

CAN I BRING A STROLLER?

Unfortunately, we are not able to accommodate strollers at the venue due to space constraints. If you wish, there is some free space outside the venue where you can leave your strollers. However, the Company, Management and Venues (Gardens by the Bay, Suntec City, SAFRA Punggol) will not be responsible for any loss or damages.

IS THERE AN AGE LIMIT??

Children aged 12 and below have to be accompanied and supervised by an adult at all times.

WHAT HAPPENS IF I LOSE MY BELONGINGs?

Kindly contact us and specify the belonging that you have misplaced for our management to find it more efficiently. However, as sessions are running consecutively, we regret to inform you that you may only obtain your belongings at the end of our operating hours.

CAN I BRING MY PET?

Pets are not allowed at the venue.

ARE THERE RESTROOMS AT THE VENUE?

There are no restrooms within Otah & Friends’ Experience zones, but they are conveniently located nearby.

WHAT IS YOUR MERCH STORE RETURN POLICY?

Merchandise store products sold are non-refundable.

ticket faq

HOW DO I BOOK TICKETS FOR MORE THAN 5 PAX?

Please contact us at hola@elmasnou.co (Subjected to Covid regulations)

WILL ANOTHER PARTY JOIN THE SESSION?

You may be joined by another party if you have not booked all 8 tickets in a time slot. Note: capacity is limited to 5 pax at the moment due to safe distancing measures.

WHAT OPTIONS DO I HAVE IF I DO NOT WISH FOR ANOTHER PARTY JOIN THE SESSION?

You’ll have to book all 8 tickets for your desired time slot. Note: capacity is limited to 5 pax at the moment due to safe distancing measures.

ARE TICKETS REFUNDABLE OR EXCHANGEABLE?

Tickets are strictly non-refundable and non-exchangeable.

WHAT IF I COME LATER THAN MY TIME SLOT?

No additional time will be given if you arrive later than your selected time slot. You are advised to come 10 minutes before your scheduled slot. If you are late, we may not be able to admit you.

CAN I BUY TICKETS AT THE COUNTER?

You are strongly advised to purchase your tickets through our ticketing platforms to secure your preferred time slot. However, walk-ins are still allowed!

DO I NEED TO PRINT MY TICKET?

You are not required to print your ticket. Kindly present your e-ticket when you arrive.

CAN I CANCEL OR CHANGE MY BOOKING?

Unfortunately, you will not be able to change your booking once you have made a purchase. We will also not be able to refund your ticket if you have made a cancellation. You are strongly advised to check your booking details before payment.

Fine print

1. BOOKING

1.1 It is your responsibility to check that any sessions issued to you are accurate.
1.2 Sessions may not be transferred or resold for commercial purposes or at a premium. If a Session is transferred or resold in breach of this condition, the bearer of the session or the person claiming the right to attend, will be refused admission to the session.
1.3 You are entirely responsible for entering your details correctly on GLOBALTIX. By submitting your details for participation on GLOBALTIX, you warrant to Otah & Friends that all details supplied by you are true and accurate.
1.4 A booking becomes a no-show and entry may be declined if the team is more than 15 minutes late. In such a situation, the money is not refundable and the booking is not changeable.
1.5 Otah & Friends is not liable for any delays or obstructions causing delay to your arrival caused by bad weather, protests, floods, traffic jams or any other reason. It is your responsibility to arrive on time according to your booking.
1.6 Force Majeure – Otah & Friends will not be liable for any cancellations to your booking due to unavoidable catastrophes that interrupt the expected course of your booking and participants agree that they cannot cancel their booking, or request a refund, under such circumstances.
1.7 Otah & friends reserve the right TO AMEND terms and conditions includING changing the price OR the promotionS, terminating the offer before stated validity date in order to protect the interests of the company or under circumstances of abuse. we reserve the right to change without prior notice in the best interests of the company.

2. Admission & security

2.1 Otah & Friends reserve the right to refuse entry to any person who is unfit, abusive or inappropriate in any way at the sole discretion of the management and staff.
2.2 Players under the influence of alcohol are not admitted to our premises.
2.3 Children under 12 years of age must be supervised by at least one adult at all times.
2.4 Players are requested to arrive 10 minutes before the start of their session
2.5 Each player participates in the game at their own risk. Otah & Friends is not liable for any personal or equipment damage and loss of personal belongings.
2.6 Otah & Friends can charge customers for damage caused by players, whether intentional or involuntary. When you are on our premises, please follow our rules & regulations and cooperate with our staff regarding safety rules.

3. SAFETY & ENJOYMENT

3.1 Upon reservation, participants agree that Otah & Friends  and its management & staff is not liable for any injury, death, damage, loss or inconvenience arising from any accident caused directly or indirectly by the game or by improper use of the game for not following the rules given during the briefing. Risks will be fully borne by participants.
3.2 No outside food or drinks are allowed inside Otah’s house.
3.3 You are required to leave all the props, clues, portable items within Otah’s house and not remove them from our premises.
3.4 We do not provide any storage facilities for your valuables. You are responsible for your own belongings. 
3.5 If you miss your session, no refunds or exchanges will be made. To re-book another session, it must be of your own expenses and according to the current availability.
3.6 Otah & Friends reserves the right to deny entry or remove any participant who does not comply with the social distancing rules and covid-19 measures at any point in time.

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