more info

pricing
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min 2 pax to play. max 5 pax per session
*PLEASE WRITE IN TO US IF YOU WISH TO BOOK TICKETS FOR MORE THAN 5 PAX
Children below 12 years old require an accompanying adult
Operating hours: 9am - 9pm daily
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ticket info
1. Each ticket admits one person only.
2. Each time slot is limited to a maximum of 5 people.
3. Children aged 12 and below have to be supervised by parents at all times.
4. If you miss your time slot, your ticket is no longer valid.
5. If you are late for your time slot, additional time will not be given.
6. You are strongly advised to arrive 10 minutes before your time slot.
7. Please note that you may be joined by another party if you did not book for a session of 5 pax.
experience faq

WHAT IS OTAH & FRIENDS ABOUT?

The first OTTER-THEMED ESCAPADE IN Singapore, Otah & Friends PRESENTS A refreshing & instagrammable take on the nostalgic game of hide-and-seek! Explore Otah’s whimsically decorated home filled with interactive props and find OTAH before the cookies in his oven burn!

What does the experience include?

You’ll have 15 minutes to find Otah THE OTTER inside his whimsically decorated home. OTAH'S home includes a living room, A kitchen and a giant tree filled with cute interactive props and clues. After you’ve found him, Otah will reward you with lemonade and cookies (baked by instafamous homegrown bakery whiskdom!) in his backyard!

Is this an escape room?

Nope! We are a light-hearted, story-based game experience. Our game structure is similar to an escape room in that you have A SET TIME to find Otah the otter. However, you’re not locked in Otah’s house and your goal is not to escape. Folks who don’t like the horror and intensity normally associated with escape rooms will probably enjoy this!

HOW DO I BOOK TICKETS FOR MORE THAN 5 pax?

PLEase write in to us at hola@elmasnou.co if you wish to book a slot for more than 5 people.

WHAT DO I NEED TO PREPARE?

Do come in covered shoes and socks to participate in otah & friends experience!

WHAT DO I NEED TO DO TO PARTICIPATE?

You'll need to purchase a ticket online via Eventbrite. Click on the 'Book Now' button to get the tickets. Once this is completed you'll receive an email from Eventbrite with your tickets.

WILL ANOTHER PARTY JOIN THE SESSION?

You may be joined by another party if you have not booked a full session of 5 pax.

WHAT CAN I DO IF I DO NOT WISH FOR ANOTHER PARTY TO JOIN THE SESSION?

You may choose to PURCHASE TICKETS FOR 5 PAX. BY DOING SO, YOU WILl be guaranteed a private session.

WHAT DOES EACH TICKET GET ME?

Each ticket allows a single entry to Otah the otter’s house, as well as some OF OTAH'S FAVOURITE snacks- lemonade and cookies baked by instafamous homegrown bakery whiskdom to end off the experience!

HOW LONG WILL MY EXPERIENCE TAKE?

Your experience will take approximately 45 minutes. This includes a 15min pre-show, 15 min hide-And-seek game, and 15min backyard picnic.

IS PHOTOGRAPHY ALLOWED?

Yes! You are free to take as many photos as you like at otah & friends experience.

CAN I POST ALL MY PHOTOS ON SOCIAL MEDIA?

You are free to post as many photos as you like, but please avoid spoiling the fun for others as to where Otah THE OTTER is hiding.

ARE THERE ANY STORAGE SPACES AVAILABLE?

There will not be any storage facilities available at the venue. For safety concerns, we regret that we may refuse entry to any persons carrying bags larger than a regular backpack.

CAN I BRING A STROLLER?

We are not able to accommodate any strollers at the venue. If you wish, there is some free space outside the venue where you can leave your strollers. However, the Company, Management and Gardens By The Bay will not be responsible for any loss or damages.

IS THERE AN AGE LIMIT??

NOPE, BUT Children aged 12 and below have to be accompanied and supervised by an adult at all times.

WHAT HAPPENS IF I LOSE MY BELONGINGs?

Kindly contact us and specify the belongings that you have misplaced for our management to find it more efficiently. However, as sessions are running consecutively, we regret to inform you that you may only obtain your belongings at the end of our operating hours.

CAN I BRING MY PET?

Pets are not allowed at the venue.

ARE THERE RESTROOMS AT THE VENUE?

Restrooms are located right beside the main entrance of the venue.

WHAT IS YOUR MERCH STORE RETURN POLICY?

Merchandise store products sold are non-refundable.

directions FAQ

HOW DO I GET HERE BY MRT?

You may take the train and alight at Bayfront MRT (CE1/DT16). Take Exit B and follow the underground linkway. Exit and turn right. Walk straight (past the Floral Fantasy ticketing counter) to reach our venue. 

HOW DO I GET HERE BY BUS?

You may take a bus and alight at Bayfront Stn Exit B (03509) or Aft Bayfront Stn Exit E (03511). Then, proceed to the MRT underpass and take Exit B. Follow the underground linkway. Walk straight (past the Floral Fantasy ticketing counter) to reach our venue.

HOW DO I GET HERE BY TAXI/ PRIVATE HIRE?

THE NEAREST DROP OFF POINT IS AT Bayfront Plaza (enter via Marina Boulevard)

WHERE CAN I PARK MY VEHICLE?

The nearest CARPARK is Bayfront Plaza CARPARK. You will have to walk towards Bayfront Plaza to get to our venue. Once at Bayfront Plaza, follow the signs to Floral Fantasy. Continue heading straight and walk past Floral Fantasy before turning right to its ticketing counter. Walk straight (past the ticketing counter) to reach our venue.

ticket faq

CAN MY QR CODE BE SCANNED TWICE?

QR codes can only be scanned once! Please keep your own QR code safe to yourself.

ARE TICKETS REFUNDABLE OR EXCHANGEABLE?

Tickets are strictly non-refundable and non-exchangeable.

WHAT IF I COME LATER THAN MY TIME SLOT?

No additional time will be given if you arrive later than your selected time slot. You are advised to come 10 minutes before your scheduled slot.

CAN I BUY TICKETS AT THE COUNTER?

You are strongly advised to purchase your tickets through our Eventbrite page to secure your preferred time slot. However, walk-ins are still allowed!

DO I NEED TO PRINT MY TICKET?

You are not required to print your ticket. Kindly present your Eventbrite ticket sent to your email when you arrive.

DOES MY CHILD REQUIRE A TICKeT?

yes, all infants and children require a ticket.

CAN I CANCEL OR CHANGE MY BOOKING?

Unfortunately, you will not be able to change your booking once you have made a purchase. We will also not be able to refund your ticket if you have made a cancellation.

CAN I USE MY SINGAPOREDISCOVERs VOUCHER?

Unfortunately, the vouchers are not applicable for use on Otah & friends.

HOW DO I APPLY THE PROMO CODE?

To apply a promo code, click on the ‘Enter Promo Code’ button at the ticket selection page after selecting the date & time of the event. If you did not enter a promo code before you check out, we regret to inform you that we are unable to process a refund.

Fine print

1. BOOKING

1.1 It is your responsibility to check that any sessions issued to you are accurate.
1.2 Sessions may not be transferred or resold for commercial purposes or at a premium. If a Session is transferred or resold in breach of this condition, the bearer of the session or the person claiming the right to attend, will be refused admission to the session.
1.3 You are entirely responsible for entering your details correctly on Eventbrite. By submitting your details for participation on Eventbrite, you warrant to Otah & Friends that all details supplied by you are true and accurate.
1.4 A booking becomes a no-show and entry may be declined if the team is more than 15 minutes late. In such a situation, the money is not refundable and the booking is not changeable.
1.5 Otah & Friends is not liable for any delays or obstructions causing delay to your arrival caused by bad weather, protests, floods, traffic jams or any other reason. It is your responsibility to arrive on time according to your booking.
1.6 Force Majeure – Otah & Friends will not be liable for any cancellations to your booking due to unavoidable catastrophes that interrupt the expected course of your booking and participants agree that they cannot cancel their booking, or request a refund, under such circumstances.
1.7 Otah & friends reserve the right TO AMEND terms and conditions includING changing the price OR the promotionS, terminating the offer before stated validity date in order to protect the interests of the company or under circumstances of abuse. we reserve the right to change without prior notice in the best interests of the company.

2. Admission & security

2.1 Otah & Friends reserve the right to refuse entry to any person who is unfit, abusive or inappropriate in any way at the sole discretion of the management and staff.
2.2 Players under the influence of alcohol are not admitted to our premises.
2.3 Children under 12 years of age must be supervised by at least one adult at all times.
2.4 Players are requested to arrive 10 minutes before the start of their session
2.5 Each player participates in the game at their own risk. Otah & Friends is not liable for any personal or equipment damage and loss of personal belongings.
2.6 Otah & Friends can charge customers for damage caused by players, whether intentional or involuntary. When you are on our premises, please follow our rules & regulations and cooperate with our staff regarding safety rules.

3. SAFETY & ENJOYMENT

3.1 Upon reservation, participants agree that Otah & Friends  and its management & staff is not liable for any injury, death, damage, loss or inconvenience arising from any accident caused directly or indirectly by the game or by improper use of the game for not following the rules given during the briefing. Risks will be fully borne by participants.
3.2 No outside food or drinks are allowed inside Otah’s house.
3.3 You are required to leave all the props, clues, portable items within Otah’s house and not remove them from our premises.
3.4 We do not provide any storage facilities for your valuables. You are responsible for your own belongings. 
3.5 If you miss your session, no refunds or exchanges will be made. To re-book another session, it must be of your own expenses and according to the current availability.
3.6 Otah & Friends reserves the right to deny entry or remove any participant who does not comply with the social distancing rules and covid-19 measures at any point in time.

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